Privacy Policy

Russell Lane Jewellers Limited (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website [russell-lane.co.uk], visit our Warwick store, or otherwise interact with us.

We are the data controller for the personal data we process, and our registered address is 2 Hight St, Warwick, CV34 4AP.

1. What Personal Data Do We Collect?

We may collect and process the following types of personal data:

• Identity Data: Name, title, date of birth.
• Contact Data: Billing address, delivery address, email address, telephone numbers.
• Financial Data: Payment card details (processed securely by third-party payment processors, we do not store full card details), bank account details for refunds.
• Transaction Data: Details about products and services you have purchased from us.
• Technical Data: Internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our website.
• Usage Data: Information about how you use our website, products, and services.
• Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.
• Correspondence Data: Information you provide when you communicate with us, such as enquiries or feedback.
• In-Store Data: Information you provide when making a purchase or enquiry in our physical store, which may include your name, contact details, and purchase history.
• CCTV: For security purposes in our physical store.

2. How Do We Collect Your Personal Data?

We collect data in the following ways:

• Direct Interactions: You may give us your Identity, Contact, and Financial Data by filling in forms or by corresponding with us by post, phone, email, or otherwise. This includes personal data you provide when you:
  
  • Purchase products from us (online or in-store).
  • Create an account on our website.
  • Subscribe to our newsletter or marketing communications.
  • Enter a competition or promotion.
  • Give us feedback or contact us with an enquiry.
  • Place a custom order or repair.
• Automated Technologies or Interactions: As you interact with our website, we may automatically collect Technical Data about your equipment, Browse actions, and patterns. We collect this personal data by using cookies, server logs, and other similar technologies.
• Third Parties or Publicly Available Sources: We may receive personal data about you from various third parties and public sources, such as payment processing providers.

3. How We Use Your Personal Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• To process and fulfil your orders for goods and services.
• To manage your account with us.
• To manage our relationship with you, including notifying you about changes to our terms or privacy policy.
• To send you marketing communications where you have opted in.
• To improve our website, products, and services.
• To enable you to participate in a prize draw, competition, or survey.
• To administer and protect our business and our website (including troubleshooting, data analysis, testing, system maintenance, support, reporting, and hosting of data).
• To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you.
• To comply with a legal or regulatory obligation.

Lawful Basis for Processing: We process your personal data on the following lawful bases:

• Contract: Where we need to perform the contract we are about to enter into or have entered into with you (e.g., to process your order).
• Legitimate Interests: Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests (e.g., to improve our services, for fraud prevention).
• Consent: Where you have given your explicit consent for a specific purpose (e.g., sending you marketing emails). You have the right to withdraw consent at any time.
• Legal Obligation: Where we need to comply with a legal or regulatory obligation.

4. Marketing

We will only send you marketing communications if you have given us your express consent to do so. You can opt-out of receiving marketing communications at any time by following the unsubscribe link in our emails or by contacting us directly.

5. Disclosure of Your Personal Data

We may share your personal data with:

• Service Providers: Third-party service providers who perform functions on our behalf, such as payment processing, delivery services, IT and system administration services, and professional advisors.
• Law Enforcement and Regulators: Where required by law or to protect our rights, property, or safety.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

6. International Transfers

We do not generally transfer your personal data outside the UK or European Economic Area (EEA). If, in limited circumstances, we or our service providers need to transfer your personal data outside the UK/EEA, we will ensure appropriate safeguards are in place to protect your data, such as standard contractual clauses.

7. Data Security

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way, altered, or disclosed. We also limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

8. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

9. Your Legal Rights

Under data protection laws, you have rights regarding your personal data, including the right to:

• Request access to your personal data.
• Request correction of your personal data.
• Request erasure of your personal data.
• Object to processing of your personal data.
• Request restriction of processing your personal data.
• Request transfer of your personal data.
• Withdraw consent at any time where we are relying on consent to process your personal data.

If you wish to exercise any of the rights set out above, please contact us using the details below.

10. Complaints

If you have any concerns about our use of your personal data, you can make a complaint to us at sales@russell-lane.co.uk or to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk).

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on our Website with the “Last Updated” date revised.

12. Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us at: Russell Lane Jewellers Limited 2 Hight St, Warwick, CV34 4AP Email: sales@russell-lane.co.uk Phone: 01926 494 494