Russell Lane Jewellers

01926 494 494

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Terms and Conditions

Welcome to Russell Lane Jewellers Limited (“we”, “us”, “our”), registered in England and Wales. These Terms and Conditions govern your use of our website www.russell-lane.co.uk and your purchase of goods from us, whether online or in our Warwick store. By accessing or using our services, you agree to be bound by these Terms and Conditions.

1. Definitions

  • “Goods” refers to the jewellery and other items available for purchase from Russell Lane Jewellers Limited.
  • “Website” refers to www.russell-lane.co.uk.
  • “Customer”, “you”, “your” refers to the individual or entity purchasing Goods from us.

2. Orders and Acceptance

  • Online Orders (if applicable): All orders placed through our Website are subject to acceptance by us. We reserve the right to refuse any order for any reason.
  • In-Store Purchases: In-store purchases are subject to availability and our in-store policies.
  • Order Confirmation: Upon placing an order (online), you will receive an email acknowledging your order. This email does not constitute acceptance of your order; it is a confirmation that we have received it. A contract is formed when we dispatch the Goods to you or confirm their availability for collection.

3. Pricing and Payment

  • All prices are stated in Pounds Sterling (£) and include VAT where applicable.
  • Prices are subject to change without notice.
  • We accept payment via major credit/debit cards.
  • Full payment is required before Goods are dispatched or released for collection.

4. Product Information and Availability

  • We endeavour to ensure that all product descriptions and images on our Website are accurate. However, slight variations in colour, size, and appearance may occur due to the nature of jewellery.
  • All Goods are subject to availability. If an item you ordered is unavailable, we will inform you as soon as possible and offer an alternative or a full refund.

5. Delivery (if applicable)

  • Delivery charges will be clearly stated at the time of purchase.
  • We aim to dispatch Goods within [number] business days. Delivery times are estimates only and cannot be guaranteed.
  • Risk of loss and damage to Goods passes to you upon delivery.

6. Collection (if applicable)

  • Goods purchased online may be collected from our Warwick store during opening hours.
  • Proof of purchase and identification will be required for collection.

7. Returns and Refunds

  • Please refer to our separate Refund and Returns Policy for full details on your rights and our procedures for returns and refunds.

8. Warranty and Guarantees

  • All Goods come with a statutory guarantee that they are of satisfactory quality, fit for purpose, and as described.
  • Any additional manufacturer’s warranties will be passed on to you where applicable.
  • This does not affect your statutory rights.

9. Intellectual Property

  • All content on our Website, including text, graphics, logos, images, and software, is the property of Russell Lane Jewellers Limited or its content suppliers and is protected by UK and international copyright laws.

10. Limitation of Liability

  • Nothing in these Terms and Conditions shall limit or exclude our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability which cannot be excluded or limited under applicable law.
  • Subject to the above, our total liability to you for any loss or damage arising in connection with your purchase or use of our services shall not exceed the total price of the Goods purchased.

11. Privacy

  • Please refer to our separate Privacy Policy for information on how we collect, use, and protect your personal data.

12. Governing Law and Jurisdiction

  • These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales.
  • Any disputes arising in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Changes to Terms and Conditions

  • We reserve the right to amend these Terms and Conditions at any time. Any changes will be posted on our Website. Your continued use of our services after such changes constitutes your acceptance of the new Terms and Conditions.

14. Contact Information

  • If you have any questions about these Terms and Conditions, please contact us at: Russell Lane Jewellers Limited, 2 High St, Warwick, CV34 4AP Email: sales@russell-lane.co.uk Phone: 01926 494 494